»Why I can't login to my account?
1. Make sure you have confirmed your signup by clicking on the activation link that has been sent to you by email after the registration process. If you don't confirm your signup, you can't login to your account.

2. Make sure you typed the correct login email and password, if you forgot your account password, click here

3. Enable your browser or firewall to accept Cookies, as Cookies are used to maintain your session. If Cookies are not permitted in your browser/firewall, you will not be able to login to your account and to use our service:

  • PC
  • From your browser, go to:
  • Tools --> Internet Options.
  • Click on the Security settings Tab.
  • Make sure that the slider is set for medium.
  • If it is set on custom you can click the "Default Settings" button to reset these to the "medium" setting.
  • Click OK.
  • MAC
  • From your browser, go to:
  • Edit --> Preferences.
  • Double click on the "receiving files" item in the left window.
  • Single click on the sub-item named cookies.
  • In the right window, select the drop down menu item named "never ask" or "ask for each site"
    (in which case you will have to accept the cookies when prompted).
  • Click OK.

4. Please make sure that Javascript is also enabled in your browser. If Javascript is disabled, you will not be able to login to your account and to use our service.
»Why I am unable to send SMS Messages?
 Please make sure that you have enough SMS Credits in your account, if not, you may order at any time from within your account.
»Why I don't receive any email from SMS-Mail.com?
 Please check your "Junk Mail" folder, if you find any of our emails in your Junk/SPAM folder. Please add us to your "White List or Safe List". This will guarantee that all future email messages will be sent directly to your Inbox.
»How can I order more Credits?
Login to your account, click on "Buy More SMS" link. You will be then redirected to our Secure Order Page to complete the purchase.
»How safe is the Order Process?
It's 100% safe. All online transactions are made on a secured payment gateways. Your order page is secured by an SSL (security socket layer) certificate that will encrypt the information of your order form.

»How Transactions are Processed?
No Credit-Card information is stored in SMS-Mail.com All secure online transactions are handled by a trusted and verified third party payment gateway: PayPal.

»Tips for You:
1. Always review the Mobile Number before sending your SMS Message. Our system does not verify the mobile number, so make sure to enter the correct number.

2. Remember to click on "Log Out" link before leaving your account.

3. Do not use any common Name/Number/Date as a password.